Genpact is seeking a Consultant - ITIL &.Net Developer to work as a.Net Developer & SME for BPM related applications. Responsibilities include providing managerial level support, ensuring services are delivered in line with service level targets, and identifying and facilitating delivery of service improvements.
Requirements
- SME / Managerial level support for BPM (.Net) related applications
- Ensuring services are delivered in line with the agreed service level targets
- Provide escalation point and give focus to addressing possible service delivery issues
- Identify and facilitate delivery of service improvements
- Ability to communicate effectively across complex and diverse group of stakeholders
- Should possess significant experience of delivery, operational business/IT support services in a highly integrated multi-application environment
- Ability and flexible to work in a virtual environment across multiple time zones
- Flexible to work in non-standard hours in supporting global production systems
- Develop strong knowledge repository to ensure retention of knowledge and backup structure within the teams
- Actively develop team members and direct reports by providing day to day guidance, feedback and on the job coaching
- Should have in-depth knowledge on following.Net, SQL Server & JavaScript
- Integrate data storage solutions through APIs on Azure storage, MS SQL, Azure Cache
- Knowledge of Azure functions, Azure logic apps, Azure Event hub, Azure API gateway
- Must have experience in troubleshooting issues & provide resolution to the end users under high pressure environments
- Must have experience in Supporting 24x5 mission critical environments
- Raise incident / problem tickets as required
- RCA – support the provision of root cause analysis and associated problem ticket management
- Resolve – provide second-level support for the resolution of incidents / problem tickets
- Change & Release Management – support the relevant phases of the change & release management process, adhering to delivery milestones and timelines
- Provide KT to new team members
- Proactive monitoring of batch jobs, transactional errors, dashboards, production reporting schedules, database, and Server health
- Support ad hoc requests from the Business for assistance in discussing / resolving issues not captured under existing Solution Manager tickets, for example knowledge gaps and training
- Provide support during key periods of business activity, such as month, quarter, and year end activities
- Attend, participate and contribute in 1:1’s, team meetings, Goal Plans and Development Activities
- Able to demonstrate the use of problem-solving methodologies
- Able to work within a culturally diverse environment
- Adaptable and flexible approach to working across global business locations
Benefits
- Competitive salary
- Opportunities for career growth and advancement
- Collaborative and dynamic work environment
- Access to cutting-edge technologies and tools
- Comprehensive training and development programs
- Flexible work arrangements and remote work options
- Health and wellness programs and benefits
- Recognition and rewards for outstanding performance
