Genpact is inviting applications for the role of Consultant – ITIL &.Net Developer. As a.Net Developer & SME for BPM related applications, you will provide managerial level support, ensure service delivery in line with agreed targets, and facilitate delivery of service improvements. The role requires significant experience in delivery, operational business/IT support services in a highly integrated multi-application environment.
Requirements
- SME / Managerial level support for BPM (.Net) related applications
- Ensuring services are delivered in line with the agreed service level targets
- Identify and facilitate delivery of service improvements
- Ability to communicate effectively across complex and diverse group of stakeholders
- Significant experience of delivery, operational business/IT support services in a highly integrated multi-application environment
- Ability and flexible to work in a virtual environment across multiple time zones
- Flexible to work in non-standard hours in supporting global production systems
- Develop strong knowledge repository to ensure retention of knowledge and backup structure within the teams
- Actively develop team members and direct reports by providing day to day guidance, feedback and on the job coaching
- In-depth knowledge on.Net, SQL Server & JavaScript
- Integrate data storage solutions through APIs on Azure storage, MS SQL, Azure Cache
- Knowledge of Azure functions, Azure logic apps, Azure Event hub, Azure API gateway
- Experience in troubleshooting issues & provide resolution to the end users under high pressure environments
- Experience in Supporting 24x5 mission critical environments
- Raise incident / problem tickets as required
- RCA – support the provision of root cause analysis and associated problem ticket management
- Resolve – provide second-level support for the resolution of incidents / problem tickets
- Change & Release Management – support the relevant phases of the change & release management process, adhering to delivery milestones and timelines... for example “Break / Fix” testing
- Provide KT to new team members
- Proactive monitoring of batch jobs, transactional errors, dashboards, production reporting schedules, database, and Server health
- Support ad hoc requests from the Business for assistance in discussing / resolving issues not captured under existing Solution Manager tickets, for example knowledge gaps and training
- Provide support during key periods of business activity, such as month, quarter, and year end activities
- Attend, participate and contribute in 1:1’s, team meetings, Goal Plans and Development Activities
- Able to demonstrate the use of problem-solving methodologies
- Able to work within a culturally diverse environment
- Adaptable and flexible approach to working across global business locations
Benefits
- AI-first transformation
- Make an impact – Drive change for global enterprises and solve business challenges that matter
- Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
- Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
- Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
