Consultant – ITIL & .Net Developer

Genpact is a leading technology services company that delivers lasting value for leading enterprises globally. The Consultant – ITIL &.Net Developer role will work as a.Net Developer & SME for BPM related applications, ensuring services are delivered in line with agreed service level targets and providing escalation point for addressing service delivery issues.

Requirements

• SME / Managerial level support for BPM (.Net) related applications
• Ensuring services are delivered in line with the agreed service level targets.
• Provide escalation point and give focus to addressing possible service delivery issues.
• Identify and facilitate delivery of service improvements.
• Ability to communicate effectively across complex and diverse group of stakeholders.
• Should possess significant experience of delivery, operational business/IT support services in a highly integrated multi-application environment.
• Ability and flexible to work in a virtual environment across multiple time zones
• Flexible to work in non-standard hours in supporting global production systems
• Develop strong knowledge repository to ensure retention of knowledge and backup structure within the teams
• Actively develop team members and direct reports by providing day to day guidance, feedback and on the job coaching.
• Should have in-depth knowledge on following.Net, SQL Server & JavaScript.
• Integrate data storage solutions through APIs on Azure storage, MS SQL, Azure Cache.
• Knowledge of Azure functions, Azure logic apps, Azure Event hub, Azure API gateway.
• Must have experience in troubleshooting issues & provide resolution to the end users under high pressure environments.
• Must have experience in Supporting 24x5 mission critical environments

Benefits

• Health Insurance
• Paid Time Off
• Retirement Plan
• Stock Options
• Tuition Reimbursement