Ready to build the future with AI? Genpact is looking for a Consultant – ITIL &.Net Developer to join their team. In this role, you will work as a.Net Developer & SME for BPM related applications. The ideal candidate will have significant experience in delivery, operational business/IT support services in a highly integrated multi-application environment.
Requirements
- SME / Managerial level support for BPM (.Net) related applications
- Ensuring services are delivered in line with the agreed service level targets.
- Provide escalation point and give focus to addressing possible service delivery issues.
- Identify and facilitate delivery of service improvements.
- Ability to communicate effectively across complex and diverse group of stakeholders.
- Should possess significant experience of delivery, operational business/IT support services in a highly integrated multi-application environment.
- Ability and flexible to work in a virtual environment across multiple time zones
- Flexible to work in non-standard hours in supporting global production systems
- Develop strong knowledge repository to ensure retention of knowledge and backup structure within the teams
- Actively develop team members and direct reports by providing day to day guidance, feedback and on the job coaching.
- Should have in-depth knowledge on following.Net, SQL Server & JavaScript.
- Integrate data storage solutions through APIs on Azure storage, MS SQL, Azure Cache.
- Knowledge of Azure functions, Azure logic apps, Azure Event hub, Azure API gateway.
- Must have experience in troubleshooting issues & provide resolution to the end users under high pressure environments.
- Must have experience in Supporting 24x5 mission critical environments
- Raise incident / problem tickets as required.
- RCA – support the provision of root cause analysis and associated problem ticket management.
- Resolve – provide second-level support for the resolution of incidents / problem tickets.
- Change & Release Management – support the relevant phases of the change & release management process, adhering to delivery milestones and timelines... for example “Break / Fix” testing.
- Provide KT to new team members.
- Proactive monitoring of batch jobs, transactional errors, dashboards, production reporting schedules, database, and Server health.
- Support ad hoc requests from the Business for assistance in discussing / resolving issues not captured under existing Solution Manager tickets, for example knowledge gaps and training.
- Provide support during key periods of business activity, such as month, quarter, and year end activities.
- Attend, participate and contribute in 1:1’s, team meetings, Goal Plans and Development Activities.
- Able to demonstrate the use of problem-solving methodologies
Benefits
- Competitive salary
- Opportunities for growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
- Access to cutting-edge technology and tools
