Consultant – ITIL & .Net Developer

Join Genpact as a Consultant - ITIL &.Net Developer and contribute to building the future with AI. As a.Net Developer & SME for BPM related applications, you will work on delivering services in line with service level targets and provide escalation point for addressing possible service delivery issues.

Requirements

• SME / Managerial level support for BPM (.Net) related applications
• Ensuring services are delivered in line with the agreed service level targets.
• Provide escalation point and give focus to addressing possible service delivery issues.
• Identify and facilitate delivery of service improvements.
• Ability to communicate effectively across complex and diverse group of stakeholders.
• Should possess significant experience of delivery, operational business/IT support services in a highly integrated multi-application environment.
• Ability and flexible to work in a virtual environment across multiple time zones
• Flexible to work in non-standard hours in supporting global production systems
• Develop strong knowledge repository to ensure retention of knowledge and backup structure within the teams
• Actively develop team members and direct reports by providing day to day guidance, feedback and on the job coaching.
• Should have in-depth knowledge on following.Net, SQL Server & JavaScript.
• Integrate data storage solutions through APIs on Azure storage, MS SQL, Azure Cache.
• Knowledge of Azure functions, Azure logic apps, Azure Event hub, Azure API gateway.
• Must have experience in troubleshooting issues & provide resolution to the end users under high pressure environments.
• Must have experience in Supporting 24x5 mission critical environments
• Raise incident / problem tickets as required.
• RCA – support the provision of root cause analysis and associated problem ticket management.
• Resolve – provide second-level support for the resolution of incidents / problem tickets.
• Change & Release Management – support the relevant phases of the change & release management process, adhering to delivery milestones and timelines... for example “Break / Fix” testing.
• Provide KT to new team members.
• Proactive monitoring of batch jobs, transactional errors, dashboards, production reporting schedules, database, and Server health.
• Support ad hoc requests from the Business for assistance in discussing / resolving issues not captured under existing Solution Manager tickets, for example knowledge gaps and training.
• Provide support during key periods of business activity, such as month, quarter, and year end activities.
• Attend, participate and contribute in 1:1’s, team meetings, Goal Plans and Development Activities.
• Able to demonstrate the use of problem-solving methodologies
• Able to work within a culturally diverse environment
• Adaptable and flexible approach to working across global business locations

Benefits

• Competitive salary
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Comprehensive benefits package
• Generous paid time off
• 401(k) matching
• Retirement plan
• Visa sponsorship (if applicable)
• Four day work week (if applicable)
• Generous parental leave (if applicable)
• Tuition reimbursement (if applicable)
• Relocation assistance (if applicable)