Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for their customers and employees. We are a data-driven company, handling tens of millions of events per day to answer questions for both our customers and the business. We are looking for a Software Engineer to collaborate with cross-functional teams to build and support a variety of analytical big data products.
Requirements
- Design, develop, and deploy reliable software that improves the features, performance, and scalability of the Genesys Cloud Analytics platform.
- Collaborate with cross-functional teams to translate concepts into well-defined technical solutions.
- Participate in code reviews, contribute to technical discussions, and help drive improvements to development practices.
- Contribute to automation, monitoring, and CI/CD pipelines to improve system reliability and developer efficiency.
- Build and maintain services and tools in AWS using infrastructure-as-code and modern deployment practices.
- Investigate and troubleshoot production issues, identifying root causes and implementing sustainable fixes.
Benefits
- Flexible work schedules and work-from-home options
- Development and career growth opportunities
- Excellent pension scheme
- Bonus scheme
- Health Insurance
- Income Protection & Life Assurance
- Family-friendly leave allowances, including paid maternity and paternity leave.