Software Engineer, Realtime Analytics

Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for their customers and employees. We are a data-driven company, handling tens of millions of events per day to answer questions for both our customers and the business. We are looking for a Software Engineer to collaborate with cross-functional teams to build and support a variety of analytical big data products.

Requirements

• Design, develop, and deploy reliable software that improves the features, performance, and scalability of the Genesys Cloud Analytics platform.
• Collaborate with cross-functional teams to translate concepts into well-defined technical solutions.
• Participate in code reviews, contribute to technical discussions, and help drive improvements to development practices.
• Contribute to automation, monitoring, and CI/CD pipelines to improve system reliability and developer efficiency.
• Build and maintain services and tools in AWS using infrastructure-as-code and modern deployment practices.
• Investigate and troubleshoot production issues, identifying root causes and implementing sustainable fixes.

Benefits

• Flexible work schedules and work-from-home options
• Development and career growth opportunities
• Excellent pension scheme
• Bonus scheme
• Health Insurance
• Income Protection & Life Assurance
• Family-friendly leave allowances, including paid maternity and paternity leave.