Director, Customer Success
GenesysSingapore, Singapore
Posted December 11, 2025
Full Time
About the Company
Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences.
Job Description
Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for their customers and employees. The Director, Customer Success Management role is to lead a team of Customer Success Managers focusing on the growth and retention of Genesys' customers.
Requirements
- 6+ years' experience in a SaaS CS people management role
- 10+ years' working in Customer Success in a fast-growing SaaS company
- Bachelor's or advanced degree in technology- or business-related field
- Familiarity with CX (industry and technology) to lead a consultative approach
- Experience in identifying opportunities to expand the reach of the Genesys CX portfolio within the customer journey