Associate - Relationship Management

The Associate - Relationship Management role is responsible for supporting the cultivation and maintenance of strong, positive relationships with existing clients and customers, enhancing customer satisfaction, and identifying opportunities for account growth.

Requirements

• Serve as a primary point of contact for assigned clients
• Address client inquiries and provide information about products/services
• Proactively check in with clients to gauge satisfaction and identify potential concerns
• Identify potential upsell and cross-sell opportunities within existing accounts
• Support the renewal process for client contracts