Executive, Customer Experience
Funding Societies | Modalku GroupSingapore, Singapore
Posted December 2, 2025
Full Time
About the Company
Funding Societies | Modalku is the largest SME digital finance platform in Southeast Asia, providing business financing to SMEs and payments solutions to SMEs and consumers.
Job Description
As a Executive, Customer Experience, you will be the first line of support and engagement for our clients, ensuring excellent service and guiding customers through onboarding and post-disbursement activities.
Requirements
- 1–2 years of experience in customer service, client engagement, or operations.
- Strong verbal and written communication skills, with a customer-first mindset.
- Able to manage multiple priorities with attention to detail in a fast-paced environment.
- Familiarity with service tools (e.g. live chat, email ticketing, CRM) preferred.
- Comfortable with phone communication and able to handle customer inquiries empathetically.
- Team player with a positive attitude and willingness to learn and adapt.
Benefits
- Time off
- Flexible working
- Medical benefits
- Mental health and wellness
- Tech support