Customer Experience Executive
Funding Societies | Modalku GroupKuala Lumpur, Kuala Lumpur, Malaysia
Posted February 18, 2025
Full Time
About the Company
Funding Societies | Modalku is the largest unified SME digital finance platform in Southeast Asia. It is licensed in Singapore, Indonesia, Thailand, registered in Malaysia, and operates in Vietnam. The FinTech company provides US$1 billion annually of business financing to small and medium-sized enterprises (SMEs). In recent years, it has made strategic milestones including its acquisition of regional digital payments platform CardUp and co-investment into Bank Index in Indonesia. Funding Societies | Modalku is backed by SoftBank Vision Fund 2, Khazanah Nasional Berhad, CGC Digital (the digital arm of the Credit Guarantee Corporation Malaysia Berhad), SBVA (previously SoftBank Ventures Asia), Peak XV Partners (previously Sequoia Capital India), Alpha JWC Ventures, SMBC Bank, BRI Ventures, VNG Corporation, Rapyd Ventures, Endeavor, EBDI, SGInnovative, Qualgro, and Golden Gate Ventures among others. It has received accolades through the years including: Brands for Good (2019, 2023), Global SME Excellence Award, Global SME Finance Awards by IFC (2021-2023) Global Startup Awards (2020), MAS FinTech Award (2016, 2021), Singapore’s Fastest-Growing Companies 2024 (a list of 100 companies compiled by The Straits Times and Statista), High-Growth Fintech Companies in Asia-Pacific 2024 (a list of 500 companies compiled by the Financial Times and Statista) . Funding Societies | Modalku is dedicated to the vision of funding underserved SMEs and making a positive impact in society. We exist to enable fair financial access and providing payment solutions to Southeast Asia. Check out our story: https://blog.fundingsocieties.com/our-story/
Job Description
Funding Societies is seeking a Customer Experience Executive to join their lean and dynamic CX team. This role focuses on supporting investment products, engaging customers, and driving a smooth and impactful customer journey. The ideal candidate is customer-centric, driven for continuous improvement, and comfortable operating in a fast-paced startup environment.
Requirements
- 1-2 years experience in Customer Experience or Customer Support
- Fluency in written and spoken English and Malay
- Experience handling customer inquiries and operations
- Experience in Excel and report preparation
- Strong critical thinking and problem-solving skills
- Persuasive and interpersonal skills
- Fluency in Chinese (advantageous)
Benefits
- Time off
- Flexible working
- Medical benefits
- Mental health and wellness initiatives
- Tech support
