Customer Success Manager
FullbayPhoenix, Arizona, United States
Posted July 30, 2025
75305.21 - 92248.89 USD
Full Time
About the Company
Fullbay delivers a cloud-based shop management platform tailored for heavy-duty repair shops, streamlining operations from job scheduling to electronic authorization and customer portals. By automating routine tasks, the solution frees technicians and owners to focus on high-value work, boosting productivity while supporting work-life balance. Fullbay’s industry-specific design and real-time data insights differentiate it from generic shop software, making it the go-to choice for shops seeking to modernize and scale. The company actively seeks talent to drive further innovation—see fullbay.com/careers for opportunities.
Job Description
As a Customer Success Manager, you will be the primary point of contact for a portfolio of customers, driving adoption, retention, and growth. You’ll develop strong relationships with shop owners and managers, understand their business goals, and proactively provide guidance to ensure they achieve success with Fullbay.
Requirements
- Minimum 5+ years of experience in Customer Success, Account Management, or a related field
- Bachelor's degree or equivalent experience
- Excellent communication and presentation skills
- Proactive problem-solving mindset and a passion for helping customers succeed
- Experience analyzing customer data to drive retention and growth strategies
Benefits
- Competitive salary
- Annual contract renewals and commercial questions
