Publishing Operations & Customer Service Specialist

We are seeking a driven, new team member to join our Peer Review department. As a Peer Review Specialist, you'll support the publishing process of research articles, working with authors, editors, and reviewers to make sure manuscripts are evaluated efficiently and fairly.

Requirements

• Experience in a role where exceptional customer service has been your key priority
• Evidence of working with high volumes
• Enthusiastic and driven attitude, able to focus on solutions and positive outcomes
• Highly organized and able to regularly reprioritize
• A team player who would enjoy being able to work with customers and team members from different cultures & backgrounds around the globe
• Someone who thrives on solving problems and improving processes
• Ready to embrace AI
• Exceptional English language skills – spoken & written
• Passion about Open Science

Benefits

• 4 additional wellbeing days in addition to existing annual leave allowance
• Access to learning platforms and dedicated learning & development time
• A range of wellbeing initiatives, including free online yoga classes and an employee assistance plan
• Employees can dedicate three days each year to volunteer
• Additional benefits depending on your location (e.g. pension plan and private medical care)