Failure Analysis Engineer

Member of the engineering team responsible for investigating and resolving product issues for Industry Standard Servers. Works closely with customers and internal teams to analyze factory and field failure symptoms.

Requirements

• Perform engineering investigations of significant customer returns, field failures, and line escalations related to hardware issues.
• Improve customer satisfaction and product quality through timely resolution of hardware-related failures.
• Interface directly with design and manufacturing teams to determine root cause of hardware failures down to the component level.
• Collaborate with various internal engineering disciplines to resolve hardware issues.
• Facilitate execution of special capture programs such as ARDAP, Early Field Capture, and Selective Field Capture.
• Provide feedback to internal and external design and process teams based on failure analysis findings.
• Support internal communication of failure analysis techniques and processes to be deployed across global RMA and service centers.
• Drive best practices implementation across worldwide operational, RMA, and service sites.
• Perform additional duties as assigned.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance