Technical Support Specialist
FortinetBurnaby, British Columbia, Canada
Posted October 22, 2025
86000 - 106000 CAD year
Full Time
About the Company
Fortinet makes possible a trusted digital world by protecting people, devices, and data everywhere to securely accelerate digital transformation.
Job Description
Fortinet is seeking a dynamic Technical Support Specialist to support customers with core Fortinet products. The role involves troubleshooting, configuration management, communication, and collaboration with various teams to resolve customer issues and identify bugs. The specialist will be part of a growing team emphasizing continuous learning and innovation.
Requirements
- 2+ years of experience in a technical support or system administration role in a networking/security company or equivalent education
- Deep working knowledge of operating systems -- Windows, OSX, Linux
- Strong understanding of TCP/IP, routing protocols, L2/L3 switches
- Experience with security products -firewalls, IDS/IPS, VPN, virus scanning
- Strong troubleshooting and problem-solving skills
- Previous call center experience, preferably supporting data networking products and/or security products
- Strong communication skills, both written and verbal
- Bachelor’s degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable
Benefits
- 100% company paid medical, dental, and vision coverage
- Health Spending Account
- Personal Spending Account
- Employee & Family Assistance Plan (EFAP)
- Critical illness, disability, and life insurance
- Group Registered Retirement Savings Plan (RRSP)
