Technical Account Manager

As a Technical Account Manager, you'll develop customer understanding to provide tailored technical support solutions and improve the customer experience. You'll proactively identify issues, recommend solutions, and drive for timely resolutions. This role involves building trust with customers and contributing to security product adoption.

Requirements

• Good understanding of data networking protocols (TCP/IP, routing, switching)
• Hands-on experience with security products (Firewalls, IDS/IPS, DDoS, VPN, Web application Firewall)
• Strong troubleshooting and problem solving skills
• Face to face and remote customer management experience
• Previous experience in a technical support position with telco or large enterprise space
• Strong interpersonal and communication skills
• Previous experience on Fortinet products is an advantage