Technical Account Manager

As a Technical Account Manager, you will understand customer business and technical needs, providing technical support, identifying potential issues, and optimizing customer ROI. You'll provide technical guidance, troubleshooting, and reporting on customer incidents, and manage communications with customers. This role is focused on helping customers achieve their strategic objectives while leveraging cutting-edge Fortinet security products.

Requirements

• Develop a deep understanding of customer business/technical needs
• Proactively guide customers with technical recommendations
• Troubleshoot Fortinet products, reproduce customer environments, and recommend solutions
• Manage customer communications and expectations
• Participate in customer meetings and reports