Senior Technical Support Specialist

Fortinet is seeking a Senior Technical Support Specialist to provide expert assistance to customers and partners, enhancing their Global Customer Success function. This role involves troubleshooting, configuration assistance, problem-solving, and communication, and interacting with QA and development teams. The focus is on providing exceptional customer service and technical help for loyal customers, improving product usage and identifying improvements.

Requirements

• Minimum 3 years of experience in a technical support or system administration role in a networking/security company
• Bachelor’s degree in computer science, Software Engineering or related field (or equivalent training)
• Strong knowledge of operating systems - Windows, OSX, Unix/Linux
• Experience with security products - firewalls, IDS/IPS, VPN, virus scanning
• Strong troubleshooting and problem-solving skills
• Ability to work in the office 3-5 days a week
• Possibility of an on-Call rotation
• Strong communication skills, both written and verbal

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• 401(k)
• Paid holidays
• Vacation time
• Sick time
• Comprehensive leave program
• Equity program
• Bonus eligibility
• All employees eligible for Fortinet equity participation