Foleon is a leading content creation platform seeking a Customer Success Operations Analyst to join their team. The successful candidate will be responsible for designing and maintaining a sophisticated reporting structure for CS KPIs, identifying growth opportunities, and operational bottlenecks independently. The role requires a data-driven mindset, high agency, and proactivity, with excellent reporting skills, ability to conduct sophisticated and creative analysis, and problem-solving excellence.
Requirements
- 3+ years of experience in CS Operations or Revenue Operations (preferably) within a B2B SaaS environment.
- Proven track record of driving operational improvements that resulted in increased retention or efficiency.
- Advanced proficiency in Customer Success platforms (e.g., ChurnZero, Vitally, Gainsight) and CRM systems (HubSpot/Salesforce).
- Analytical power-user: Strong proficiency in BI tools (e.g., ThoughtSpot, Looker) and advanced Excel (SQL skills are a plus).
- Experienced in Customer Segmentation, performing cohort analysis to uncover behavioral trends and performance gaps across different stages of the customer lifecycle.
- Exceptional written and verbal English skills (dutch optional), with the confidence to present to and challenge leadership.
Benefits
- Hybrid working: Work 2–3 days in the office and the rest where you feel most productive. Plus, receive a monthly WFH allowance.
- Commuting covered: Not living in Amsterdam? We’ve got you. Get an NS Business Card or receive up to €400/month.
- Pension program: You're not in this alone, we also contribute to your pension plan!
- Learning budget: You’ll get €500 each year to spend on courses, books, workshops, or anything that helps you grow.
- 25 holiday days + bonus days: You’ll get 25 paid days off, and if Christmas or New Year’s falls on a weekend, you get an extra day.
- Floating holidays for inclusivity: Celebrate what matters to you. Move up to 2 public holidays per year to align with your cultural or religious observances.
- Work from abroad: 2 times a year, you can work from another country for up to 3 weeks.
- Office lunch: We’ll cover part of the cost of lunch at the office twice a week.
- Fitness support: Stay active with up to €25/month toward your workouts, whether you’re into spinning, lifting, or just stretching.
- Lease a bike: Need a new ride? Lease (e)bike for commuting or personal use at an affordable rate.
- Mental health matters: We offer access to a mental health platform and professional counseling.
- Volunteer day: Take a paid day off each year to give back and support a cause close to your heart.
- Employee recognition program: Get the kudos you deserve through our recognition program.
