Technical Support Operations Lead

Flexera is a pioneer in Hybrid ITAM and FinOps, providing award-winning SaaS solutions for technology value optimization. We're building a world-class Support organization and looking for a Technical Support Operations Lead to drive effectiveness, efficiency, and team engagement through project execution, data reporting & analysis, and tooling/process improvements.

Requirements

• 5+ years of experience in an operations role or in a technical support engineer role
• Competence with Salesforce.com Service Cloud, Atlassian Jira & Confluence
• Strong computer, analytical, and organizational skills
• Experience measuring performance using key business metrics
• Customer-focused and able to empathize with their needs
• Well-developed communication (written, verbal) and presentation skills
• Track record of collaboration and teamwork
• Innovative mindset and enthusiasm for process improvement
• Bachelor’s degree in business management, computer science, information technology, or related field

Benefits

• 401k Matching
• Retirement Plan
• Generous Paid Time Off
• Relocation Assistance
• Tuition Reimbursement