Technical Support Engineer

Flexera is a SaaS company that saves customers billions of dollars in wasted technology spend. As a Technical Support Engineer, you will provide exceptional technical support to customers and partners via various channels, troubleshoot complex issues, and communicate effectively with Product Management and Engineering.

Requirements

• Passionate customer orientation and dedication
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to handle multiple activities and prioritize activities based on customer Service Level Agreements (SLAs)
• Comfort in a fast-paced environment where team success is encouraged
• Experience with at least one Cloud provider (AWS, GCP, Azure)
• AWS Cloud Practitioner or Azure Fundamentals certifications preferred
• Familiarity with Container technologies (Kubernetes) preferred
• Bachelor’s degree in a technical area preferred (Engineering, Computer Science, IT, etc.)

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan