Manager - ITAM/ FNMS

We're looking for a Technical Support leader to manage a diverse team of technical support engineers and deliver exceptional technical support to our B2B customers using Flexera One ITAM and FlexNet Manager Suite products.

Requirements

• At least 2 years of experience as Technical Support (2nd tier) or similar, preferably in a global B2B-focused SaaS.
• 2-5 years' experience as a Team Leader, managing people and operations.
• Solid written, verbal, interpersonal communication, and customer service skills are needed to work successfully with customers in high-stress and/or ambiguous situations.
• Aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment.
• Ability to follow standard engineering principles and practices.
• Creative approach to problem-solving.
• Willingness to go the extra mile to get the job done within SLAs and customer commitments.
• Comfort in a fast-paced environment where team success is encouraged.
• Innovative mindset and enthusiasm for process improvement.
• Strong understanding of management practices and techniques.
• Excellent leadership and interpersonal skills.
• Familiarity with technical skills and expertise that your team will leverage, including Windows and Unix/Linux operating systems, Oracle and Microsoft SQL Server databases, SQL queries, and networking and communications protocols.
• Basic programming and scripting knowledge – for example, PowerShell.
• Experience with IIS, browser dev tools, and APIs.

Benefits

• Flexible work arrangements
• Opportunities for professional growth and development
• Competitive compensation and benefits package
• Collaborative and dynamic work environment
• Opportunities to work on exciting and innovative projects