Escalation Manager
FlexeraBengaluru, Karnataka, India
Posted December 15, 2025
Full Time
About the Company
Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement, and cloud teams to gain deep insights into cost optimization, compliance, and risks for each business service.
Job Description
We're transforming the software industry with Hybrid ITAM and FinOps technology. Join our dynamic team as an Escalation Manager to drive effectiveness, efficiency, and team engagement through project execution, data reporting & analysis, and tooling/process improvements.
Requirements
- Passionate customer orientation and dedication
- 5+ years of experience in an operations role or in a technical support engineer role
- Competence with Salesforce.com Service Cloud, Atlassian Jira & Confluence
- Familiarity with Gainsight, Power BI, Microsoft Excel, PowerPoint & SharePoint preferred
Benefits
- Competitive salary
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Flexible work arrangements