Five Rivers IT, Inc.

Five Rivers IT, Inc. is seeking a highly technical Operational Support specialist to provide day-to-day operational support for the organization's end-user environment, including mobile devices, computers, and AV systems.

Requirements

• High degree of customer focus and interaction
• Hands-on experience with Windows OS and Apple Mac computers in an Active Directory environment
• Proficiency with MacOS and IOS supporting MacBooks, iPhones and iPads
• Experience configuring and deploying Microsoft Windows based laptops and desktop PC's
• Knowledge of network fundamentals and IT security best practices
• Experience with ServiceNow and Asset Management
• Diagnose and resolve Windows/Mac operating system issues
• Support Microsoft 365 suite and business-specific applications
• Configure and troubleshoot network connectivity (VPN, wireless, wired)
• Perform hardware setup, imaging, and deployment
• Manage printer and peripheral device configurations
• Track and manage incidents through ITSM platform (ServiceNow)
• Maintain SLA compliance for response and resolution times
• Document solutions and update knowledge repositories
• Coordinate with vendors for warranty and repair services
• Understand Gas Infrastructure operational technology requirements
• Support NEER-specific applications and workflows
• Provide onboarding technical assistance for new hires
• Enable remote work capabilities and troubleshooting

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan