Five Rivers IT, Inc.

Five Rivers IT, Inc. is seeking a Senior Help Desk Technician to provide service to clients in the NYC metro area. The ideal candidate must have a wide knowledge base including end user support, Microsoft 365, active directory and server technologies used by small and midsize business.

Requirements

• Attending customer support requests and service escalations via phone, email or chat.
• Performing server and network troubleshooting remotely.
• System maintenance
• Follow change control process
• Document and follow procedures in alignment with ITIL
• Work on projects and tasks assigned in a timely manner

Benefits

• Medical/dental/vision insurance
• Vacation time