Head of Professional Business Services, Customer Success (US Remote)
First AdvantageUnited States
Posted December 4, 2025
140000 - 180000 USD year
Full Time
About the Company
First Advantage is a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices.
Job Description
At First Advantage, we're looking for a Head of Professional Business Services, Customer Success to drive growth, retention, and operational excellence across key industries, including Financial and Business Services. This role is central to shaping customer engagement strategies, building trusted partnerships, and positioning our organization as a global leader in talent solutions.
Requirements
- 10+ years in account management with a proven record of success
- 5+ years in organizational leadership roles
- Expertise managing complex accounts exceeding $500K in value
- Salesforce CRM proficiency
- Experience in virtual work environments
Benefits
- Ability to work remotely with occasional business travel
- Medical, Vision, Dental, and supplementary benefit plans
- 401k with an employer match, and an Employee Stock Purchase Plan (ESPP)
- Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays
- Access to tech and growth opportunities, and leaders who want you to succeed!