Customer Success Director (Gig Economy Vertical)

Customer Success Director role responsible for satisfaction, retention, and growth of key clients in the gig economy space, developing strong relationships and driving adoption of First Advantage solutions.

Requirements

• 7+ years of Customer Success (or Account Management) experience supporting enterprise level customers
• Demonstrated success in managing customer relationships highly dependent on technical integrations (APIs) and complex compliance environments
• Familiarity with APIs and partnership platform (ATS, HRIS) integrations

Benefits

• Ability to work remotely with occasional business travel
• Medical, Vision, Dental, and supplementary benefit plans
• 401k with an employer match, and an Employee Stock Purchase Plan (ESPP)
• Competitive and flexible Paid Time Off (PTO) and 8 paid company holidays
• Access to new tech and growth opportunities, and leaders who want to see you succeed!