Director of Customer Success
FinalisUnited States
Posted November 25, 2025
Full Time
About the Company
Finalis is a fast-paced startup that encourages team members to develop their soft skills and adapt to different backgrounds.
Job Description
We're looking for a Director of Customer Success to lead our Customer Success team and develop strategies to build relationships with customers and deliver excellent customer experiences. The ideal candidate has relevant customer success experience and a demonstrated record of leading teams through operational scaling and hypergrowth.
Requirements
- Deep understanding of investment banking or capital markets
- Minimum of 3 years in a Customer Success or relationship leadership role
- Strong communicator with the ability to translate complex financial concepts into simple, actionable insights
- Exceptional relationship-building skills, capable of engaging credibly with senior executives and financial professionals
- Analytical and process-oriented, skilled at building scalable frameworks and driving accountability through metrics
- Strategic thinker with a bias for action, comfortable balancing short-term priorities with long-term vision
- Cross-functional collaborator, able to work effectively with Sales, Product, and Delivery in a dynamic, growth-stage environment
Benefits
- 100% Remote work
- Competitive USD salary
- High-Speed Internet expenses allowance
- Generous Paid time-off
- Additional 17 Flex Days
- People Team Partner
- Buddy Program
- Virtual After-Office Activities
- Diverse Culture & Inclusive environment
