Head of Strategic Customer Success - Americas
AshbyUnited States
Posted December 5, 2025
Full Time
About the Company
Ashby is a company that values a strong sense of ownership, principled thinking over experience, and thoughtful communication.
Job Description
We're looking for a Head of Strategic Customer Success to lead our Strategic Customer Success segment and help define how Ashby serves our Enterprise customers. This role is pivotal in ensuring that our customers consistently have a remarkable experience.
Requirements
- Proven Leadership & Coaching
- Customer-Centricity with an Enterprise Focus
- Strategic & Operational
- Customer Impact & Product Mastery
- Cross-functional Collaboration
- Innovative & Principled Approach
- Analytical Mindset & Continuous Improvement
Benefits
- Unlimited PTO
- Ten-year exercise window for stock options
- Fully paid family leave
- Generous equipment, software, and office furniture budget
- Education budget
- Top-tier health insurance
- 401k match