High Touch Customer Success Manager - PST
AshbyUnited States
Posted December 18, 2025
Full Time
About the Company
Ashby is building the next generation of enterprise software to help talent leaders, recruiters, and hiring managers run their hiring process better.
Job Description
Ashby is hiring a High Touch Customer Success Manager to join their team. The role involves onboarding, training, and supporting the adoption of Ashby with customers across the region. The ideal candidate will have a strong track record of customer success experience in B2B SaaS, with a focus on implementing and adopting complex technologies.
Requirements
- Strong track record of customer success experience in B2B SaaS
- At least two years of experience supporting the implementation and adoption of complex technologies
- Comfortable managing a book of ~60 mid-market customers
- Experience working closely with cross-functional stakeholders across Sales, Marketing, Product, and Operations
- Ability to become a product and industry expert
- Strong communication and listening skills
- Experience working with technically complex products
Benefits
- Unlimited PTO with four weeks recommended per year
- Twelve weeks of fully paid family leave in the US
- Generous equipment, software, and office furniture budget
- $100/month education budget
- 10-year exercise window for stock options