Customer Solutions Advocate - Grand Rapids, MI - Full Time

We are seeking a Customer Solutions Advocate to propose possible solutions and document delinquent accounts. The successful candidate will have a high school diploma or equivalent, and a minimum of one year of experience in collections, customer service, sales, or customer solutions advocacy.

Requirements

• Pursue communication with defaulted customers
• Monitor delinquent accounts
• Display effective time management skills
• Skip trace accounts
• Employ conflict management skill set
• Multi-task and work independently
• Mentor and train peers
• Escalate complaints and/or accounts with unique circumstances

Benefits

• Comprehensive benefits
• Differentiated compensation offerings
• Physical, financial, emotional, and social well-being support