Fairmarkit is looking for a Customer Success Director to help customers achieve success and maximize their return on investment with Fairmarkit solutions. The ideal candidate will have experience in enterprise procurement, a consultative approach to working with end users, management, and C-level executives, and a passion for disruptive innovation.
Requirements
- Develop and maintain strong relationships at all levels within the customer organization
- Develop, deliver, and execute customer success plans that define key outcomes and measures for success
- Develop proficiency with all Fairmarkit solutions
- Execute against the defined Customer Journey playbook to support retaining and growing your portfolio
- Be the customer's key point of contact throughout the entire customer life cycle
- Drive customer adoption through training and change management best practices
- Be tenacious in identifying opportunities to deliver ongoing incremental value based on your deep understanding of customer's business, strategic goals, and use cases
- Monitor the adoption rates of assigned accounts; maintain alignment of customer use cases with their business objectives
- Maintain strong customer retention and growth rates aligned with Fairmarkit corporate goals
Benefits
- Competitive salary
- Health insurance
- Retirement plan
- Paid time off
- Stock options
