Director, Client Success

Affirm is seeking a Director, Client Success to lead their SMB Client Success organization, driving merchant value, retention, and revenue growth. The ideal candidate has deep experience in customer success and account management, and a track record of building and developing high-performing teams.

Requirements

• 12+ years of experience in Client Success, Account Management, or related commercial leadership roles
• 5+ years leading managers or senior individual contributors
• Proven track record of scaling client success or account management teams in high-growth B2B or SaaS environments
• Strong strategic and analytical thinking
• Excellent communication, executive presence, and influencing skills

Benefits

• 100% subsidized medical coverage
• Dental and vision for you and your dependents
• Flexible Spending Wallets
• Time off - competitive vacation and holiday schedules
• ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount