Regional Service Director
Fairbanks Morse DefenseChesapeake, Virginia, United States
Posted December 2, 2025
Full Time
About the Company
Fairbanks Morse Defense (FMD) is a leading provider of high-value marine power solutions for U.S. and Canadian naval forces, delivering reliable power systems, OEM parts, and aftermarket services. With six strategically located service centers and a dedicated 24/7 support team, FMD offers round-the-clock field service, parts logistics, and full-lifecycle solutions that extend asset life and improve operational efficiency. The company’s portfolio includes medium-speed power system manufacturing and nuclear power components, integrating mission-critical products into a unified defense platform. As a portfolio company of Arcline Investment Management headquartered in Beloit, Wisconsin, FMD combines deep industry expertise with a culture of innovation and customer-centric service.
Job Description
Fairbanks Morse Defense is seeking a Regional Service Director to lead the strategic and tactical operations of the service center, providing superior customer support and operational execution. The ideal candidate will have high motivation, strong leadership orientation, and excellent communication skills.
Requirements
- Plan, direct and manage all facets of assigned Service Centers, Channel Partners and Service Personnel within the region
- Initiate process improvements and implement best practices from other regions
- Administer performance management program for staff
- Recommend new policies and procedures
- Forecast labor demand and allocate manpower resources
- Build and maintain long-lasting strong customer relationships
- Lead service-related expansion initiatives
- Lead in a manner that supports the company Values
Benefits
- Medical, dental, vision, life, and disability insurances
- 401k retirement plan with employer match
- Paid time off
- Paid holidays
- Paid parental leave
- Tuition reimbursement