Operations Manager, Healthcare - Remote US

The Operations Manager ensures client savings and internal revenue are achieved by planning, coordinating, and directing the activities of the audit program, ensuring staff is well trained, knowledgeable, responsive, and adherent to client SLAs.

Requirements

• Revenue Management: Ensures client savings and internal revenue goals are achieved
• Ensures a pipeline of selected cases are placed in the workflows each month
• Ensures daily productivity goals are achieved and tracks if audited claims will result in savings/revenue
• Performance Management: Ensures employees are aware, connected and accountable to program goals
• Client Management: Provides client with performance updates as needed and/or when scheduled
• Continuous Improvement: Understands issues, barriers, performance gaps and creates action plans to improve results