We're looking for a Customer Service Liaison II, French Speaker, Poland to provide excellent customer service and support to our international partners and accounts.
Requirements
- Answer in-coming calls to the customer service phoneline during business hours
- Document all calls according to customer service policy and procedures
- Assist and inform on product clinical requirements and sample accessioning processes within scope of expertise in accordance with official standard operating procedures (SOPs)
- Address all clinical inquiries referencing the scripted responses available on our knowledge data base or according to training
- Maintain highest level of discretion when dealing with customer issues and apply data privacy principles (per GDPR) in carrying out daily work
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Tuition Reimbursement
- Relocation Assistance
