Partnership Support Associate

Ethos is seeking a Partnership Support Associate to provide excellent customer service and resolve issues across various channels. The role involves understanding Ethos' products and processes, building rapport with customers, and collaborating with internal teams to ensure a positive customer experience and streamline the life insurance process using technology and data science.

Requirements

• 1-2 years experience in customer support, customer success, operations, or related role
• Experience in life insurance or related industry a plus, but not required
• Bachelor’s degree preferred
• Proficiency working with Salesforce or equivalent support/help desk software
• Strong intellectual curiosity and drive to solve problems
• Excellent time management and prioritization necessary to balance all responsibilities
• Can adapt to changes quickly
• Adaptable to change and ability to change tasks quickly with maintaining attention to detail
• Excellent phone presence and written communications skills
• Ability to work independently as well as collaborate with various departments

Benefits

• Competitive salary
• Opportunity to work for a fast-growing company
• Inclusive and diverse workplace