IT Support Specialist I
EquipmentShareColumbia, Missouri, United States
Posted December 7, 2025
Full Time
About the Company
EquipmentShare is a people-first company powered by cutting-edge technology, on a mission to transform the construction industry.
Job Description
EquipmentShare is hiring an IT Support Specialist I for our Corporate HQ in Columbia, MO. The ideal candidate will be a team player who is ready to grow with us and help build the future of construction.
Requirements
- Respond to incoming support requests via phone, email, Slack, or our ITSM platform.
- Troubleshoot and resolve basic to intermediate technical issues.
- Assist users with software applications, account access, and password resets.
- Accurately document all support interactions and solutions in the ticketing system.
- Escalate unresolved issues to Tier 2 support with clear and detailed information.
- Assist with onboarding and offboarding tasks.
- Collaborate with IT team members to identify and address recurring issues.
- Participate in the on-call rotation for after-hours and weekend support.
Benefits
- Competitive compensation
- Full medical, dental, and vision coverage for full-time employees
- Generous PTO + paid holidays
- 401(k) + company match
- Gym membership stipend + wellness programs
- Company events, food truck nights, and monthly team dinners
- 16 hours of paid volunteer time per year
- Career advancement, leadership training, and professional development opportunities