Senior Customer Success Manager
EquifaxOntario, Canada • Quebec, Quebec, Canada
Posted November 6, 2025
Full Time
About the Company
At Equifax (NYSE: EFX), we believe knowledge drives progress. As a global data, analytics, and technology company, we play an essential role in the global economy by helping financial institutions, companies, employers, and government agencies make critical decisions with greater confidence. Our unique blend of differentiated data, analytics, and cloud technology drives insights to power decisions to move people forward. Headquartered in Atlanta and supported by nearly 15,000 employees worldwide, Equifax operates or has investments in 24 countries in North America, Central and South America, Europe, and the Asia Pacific region. For more information, visit Equifax.com.
Job Description
The Senior Customer Success Manager plays a dual, critical role in optimizing the customer lifecycle for our most complex and high-value accounts, while simultaneously elevating the performance of the broader Customer Success team.
Requirements
- 7+ years of progressive experience in Customer Success, Strategic Account Management, or Management Consulting
- Minimum 2 years of experience specifically working with Tier 1 financial institutions or highly regulated clients
- Demonstrated Team Leadership experience, including leading cross-functional task forces or mentoring junior team members
- Experience creating and driving structured processes in ambiguous, high-pressure environments
- Bachelor's degree in a related discipline or equivalent professional experience
Benefits
- Opportunity to work with a large, high-profile financial institution
- Chance to drive strategic net retention and scale expertise
- Enhance the overall Customer Experience (CX) capability