Customer Success Manager

The Strategic Customer Success Manager is the trusted partner responsible for maximizing customer value and driving account retention within an assigned portfolio of clients across their entire experience lifecycle. This role is laser-focused on building deep, high-level relationships, leading all contract renewal strategies, and ensuring customers realize the full, expected value from their Equifax solutions.

Requirements

• 5-7 years of experience in Customer Success, Account Management, or a Strategic Consulting role (required) within the SaaS or Public Sector technology space (preferred)
• Proven track record of managing and successfully renewing multi-year, large-scale enterprise contracts, demonstrating strong financial acumen in retention
• Demonstrated experience in developing and delivering data-driven business reviews (QBRs/ABRs) and value presentations to executive-level stakeholders
• Expertise in leveraging CRM systems (e.g., Salesforce) for account planning, forecasting, and tracking customer health metrics
• Experience working with complex, multi-divisional, multi-geographical customers
• Bachelor's degree in a related discipline or equivalent experience
• Ability to travel periodically for client meetings, business reviews, conferences, and training events

Benefits

• Comprehensive compensation package
• Healthcare package
• 401k matching
• Paid time off