Bilingual Technical Support
EquifaxToronto, Ontario, Canada • Montreal, Quebec, Canada
Posted November 18, 2025
Full Time
About the Company
At Equifax (NYSE: EFX), we believe knowledge drives progress. As a global data, analytics, and technology company, we play an essential role in the global economy by helping financial institutions, companies, employers, and government agencies make critical decisions with greater confidence. Our unique blend of differentiated data, analytics, and cloud technology drives insights to power decisions to move people forward. Headquartered in Atlanta and supported by nearly 15,000 employees worldwide, Equifax operates or has investments in 24 countries in North America, Central and South America, Europe, and the Asia Pacific region. For more information, visit Equifax.com.
Job Description
The Bilingual Technical Support is responsible for escalated support of clients accessing Equifax products and services via the Internet. They will interact with customers via email, chat, and phone calls to troubleshoot, explain access methods, and gather feedback.
Requirements
- Support customers via email, chat, and phone calls
- Champion customer needs and gather feedback
- Manage related documentation
- Keep up-to-date on product knowledge
- Assist with training and coaching of new employees
Benefits
- Opportunity to work with a wide range of technology
- Chance to work alongside various teams
- Growing business unit with opportunities for advancement