Bilingual Customer Escalations Specialist
EquifaxToronto, Ontario, Canada
Posted December 19, 2025
Full Time
About the Company
At Equifax (NYSE: EFX), we believe knowledge drives progress. As a global data, analytics, and technology company, we play an essential role in the global economy by helping financial institutions, companies, employers, and government agencies make critical decisions with greater confidence. Our unique blend of differentiated data, analytics, and cloud technology drives insights to power decisions to move people forward. Headquartered in Atlanta and supported by nearly 15,000 employees worldwide, Equifax operates or has investments in 24 countries in North America, Central and South America, Europe, and the Asia Pacific region. For more information, visit Equifax.com.
Job Description
We’re looking for an experienced Escalations Specialist to handle customer complaints, expedite resolutions, and maintain excellent customer relations.
Requirements
- Fluency in French and English, written and spoken
- Ability to work in a high-pace, high-pressure environment
- Ability to apply theoretical knowledge to daily tasks
- Ability to make decisions within guidelines and policies