Customer Implementation & Initialization Manager - N Macedonia

EnterpriseAlumni is the market-leading provider of Alumni Management software. We're looking for a technically confident implementation manager to support our customers through conception to go-live of their alumni engagement platform.

Requirements

• Strong project & time management, organizational, and prioritization skills
• 2-5 years of relevant work experience in customer-facing projects
• Excellent verbal and written communication skills
• Ability to collaborate with and lead teams; influencing without authority
• Comfort in working with high-profile customers, experience managing projects with multiple stakeholders
• Ability to comprehend and explain technical concepts and solutions, especially to non-technical people
• An obsession with providing the best-in-class customer service and experience
• Proven experience in customer onboarding, platform initialization, or a related role
• Experience in SaaS, cloud platforms, or enterprise software onboarding

Benefits

• Collaborative and inclusive work environment
• Access to ongoing professional development and growth opportunities