EXPERT CRM CONTROL ROOM
EniMilan, Lombardy, Italy
Posted November 21, 2025
Full Time
About the Company
Plenitude Società Benefit, a company controlled by Eni, provides energy to 10 million European retail customers with a goal of reaching 11.5 million customers by 2027.
Job Description
Join Plenitude Società Benefit as a CRM Control Room Expert and work with the CRM & War Room team to manage and analyze customer care activities.
Requirements
- Economics or Engineering degree
- At least 3 years of experience in analyzing and controlling customer care activities and inbound channels
- In-depth knowledge of main KPIs typically monitored in the customer care field
- Excellent knowledge of the Office package
- Good knowledge of the English language
Benefits
- Indeterminate contract
- Salary commensurate with experience
- Reward system
- Articulated benefits and welfare initiatives