Customer Success Manager
EngagewareMexico
Posted February 12, 2026
Full Time
About the Company
Engageware delivers an AI‑powered customer engagement platform tailored for regulated industries, enabling seamless, compliant interactions across multiple touchpoints. The solution orchestrates over a billion AI conversations, schedules billions of appointments, and equips employees with consistent, approved knowledge to address high‑stakes inquiries. By integrating automation, conversational AI, appointment scheduling, and governed knowledge management, Engageware transforms fragmented customer journeys into unified, compliant experiences. With the 2023 acquisition of Aivo and a client portfolio that includes 25% of the top 50 banks and 20% of the top 20 telecom providers in the Americas, Engageware uniquely combines industry expertise, scale, and governance to drive growth, conversion, and reduced call‑center workload for more than 600 organizations worldwide.
Job Description
As a Customer Success Manager, you will advise clients on how to maximize the value they get in their business using our solution, and lead planning sessions to understand client needs and develop tailored plans to achieve desired results.
Requirements
- Definition of business objectives and success KPIs for assigned accounts
- Development of Account Plan and growth strategy with the Key Account
- Consulting and support in the implementation of new solutions, channels or use cases
- Quartely Business Review to monitor KPIs, on-going projects and planning for next period
- Identify opportunities for growth and expansion of the accounts in charge
- Usage recommendations and best practices
- Escalation of problems and early warning of risks that can prevent a churn
- Training focused on the business needs of your clients
Benefits
- Flexible schedule
- Birthday day off
- Anniversary days
