OCONUS Service Delivery Manager (location is Camp Humphreys, Korea)

Empower AI is seeking a Service Delivery Manager to oversee daily operations of a customer-support Service Desk with a team of 10 or more personnel. The successful candidate will manage and supervise a multi-work center IT support staff, ensuring consistent service quality across locations.

Requirements

• Bachelor’s Degree in Business, Information Technology, or a related discipline.
• Active Secret clearance or the ability to obtain and maintain a Secret security clearance may be required depending on the contract.
• Minimum of ten (10) years of experience managing and supervising a multi-work center IT support staff.
• At least three (3) years of experience managing or working within a customer-support Service Desk for an IT services contract with 10 or more people within the past ten (10) years.
• Certified Protected Distribution Systems (PDS) Inspector in accordance with Army standards and regulations.
• IAT Level III (CISA, GSE, SCNA, GCIH, or CISSP)
• ITIL Certification
• Computing Environment Certifications (Linux, Windows, etc).
• Strong leadership and people management skills.
• Excellent communication and customer service abilities.
• Experience with IT Service Management (ITSM) frameworks, such as ITIL, preferred.
• Familiarity with Army or DoD security and communication protocols.

Benefits

• Military Friendly Employer
• Support for active-duty and veteran employees