Digital Support Banking Specialist

The Digital Support Banking Specialist will field incoming customer calls and digital communications, solving customer issues and providing support to create a seamless one-touch resolution. This role requires excellent customer service skills and schedule flexibility.

Requirements

• Associate’s Degree or equivalent experience in a related field
• 2+ years of relevant experience in the financial industry
• Heavy Call Center experience OR experience working within a Bank or Credit Union in a customer service role (Bank Teller, etc.)
• Working knowledge of computer hardware and software systems, and diagnostic utilities
• Expert communication and documentation skills, both verbal as well as written
• Strong technical training skills and detail oriented
• Exceptional interpersonal and client engagement skills
• Proven analytical and problem solving abilities
• Ability to prioritize work to meet deadlines
• Maintain flexibility in schedule to allow for occasional travel