Customer Service Representative

We are seeking a Customer Service Representative to join our Digital Support Team. The successful candidate will demonstrate excellent decision-making abilities, mitigate risk, and ensure contractual Service Level Agreements are adhered to.

Requirements

• Efficiently answer inbound calls, secure messages, and other communications from digital bank clients.
• Accurately manage communication for new digital bank customers related to new account onboarding.
• Solve problems and answer questions, listen to and anticipate clients' needs to resolve their issue on first contact.
• Utilize numerous programs and systems to investigate, troubleshoot, and resolve client tickets and inquiries.
• Monitor Digital Bank applications and decision based on structured account onboarding procedures while adhering to respective regulations and policies.
• Complete all transactions with accuracy and within guidelines, policies, or procedures, exercising discretion and independent judgment.
• Develop oneself professionally by participating in training, engaging in self-improvement initiatives, and skill-building activities to enhance product knowledge, systems knowledge, sales, and client relations skills.
• Actively participate in coaching and feedback sessions by setting goals and achieving results.
• Proactively take advantage of opportunities to become more involved with job training on processes or procedures through daily job functions.
• Perform all other related duties as required or assigned.