Lead, Client Success

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience.

Requirements

• Proactively consult on client needs, goals and objectives, and shares best practices to optimize the productivity of assigned clients
• Develop client-specific cost savings recommendations and demonstrate an understanding of client business objectives by translating them into solutions
• Apply comprehensive knowledge of Element’s products and services to guide account support for assigned clients and aligned Client Success team, and drive achievement of client retention, penetration, and growth goals
• Provide day-to-day oversight of aligned Partners, Client Success and portfolios to ensure client expectations, and internal metrics, are being met
• Build and enhance relationships with clients for aligned portfolio by proactively consulting on client needs, and providing necessary training, as needed
• Take ownership of escalated issues by applying critical thinking and problem-solving/root cause analysis to identify and implement solutions
• Utilize independent judgement and discretion when working with clients to recognize needs and advise them on improvement opportunities
• Develop, maintain, and engage a network of internal resources across functions while representing the “voice of the client” and becoming an advocate for them.

Benefits

• Comprehensive health and welfare benefits
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)