Night Auditor Supervisor
Eldorado ResortKelowna, British Columbia, Canada
Posted October 14, 2025
Full Time
About the Company
Eldorado Resort is Kelowna's premier luxury waterfront property, offering a blend of historical charm and modern hospitality. Featuring Hotel Eldorado (53 rooms) and Manteo (102 rooms), the resort provides elegant dining options, award-winning lounges, and panoramic views of Okanagan Lake and mountains. Known for its Mediterranean ambiance and impeccable service, Eldorado Resort offers a memorable experience where every minute is an adventure.
Job Description
The Night Auditor Supervisor is responsible for leading Front Desk operations during night shifts, ensuring high guest service standards. This role involves guest check-in and check-out, staff coaching, complaint resolution, and following company policies. The position requires a passion for customer service and a commitment to team success.
Requirements
- Assist management in training, evaluating, counseling, motivating, and coaching night employees.
- Handle complaints and provide resolution.
- Oversee and assist the Front Desk Night team.
- Follow company and Front Office policies and procedures.
- Ensure guest safety and participate in an evacuation if necessary.
- Work accurately and accountable.
Benefits
- 50% off of food
- Employee discounts on accommodations
- Room for growth and development
- Extended Health and Dental Benefits
