Senior Customer Account Manager

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

Requirements

• Achieve set monthly targets in respect of sales and accounts retained.
• Follow up on each account with customers to ensure the customer understands the offering / promotion you are presenting to them.
• Provide accurate reports on daily, weekly, monthly activity, including inbound and outbound calls.
• Responsible for forecast of: revenue & in year new business.
• Achieve and deliver on key KPI’s as set out by line manager.
• Update the CRM systems with the outcome and success of each communication with the customer.
• Understand and sell the whole card payment product suite including Dynamic Currency Conversion, Multi Currency Conversion, Elavon Payment Gateway and other value added solutions as introduced.
• Maintain awareness and knowledge of the business market, card payment industry, competitors and internal activities to ensure that all business opportunities are identified, considered and closed appropriately.

Benefits

• Market-competitive compensation package
• Performance-based incentives
• Inclusive equitable benefits
• Continuous development opportunities
• Employee recognition programs